Feb 287 minContact Center Training: What is it, why you need it, & 8 hacks to do it right!The sound of keyboards clicking fills the space. Your agents speak rapidly and confidently with clients. The customer satisfaction score...
Feb 55 minBurnt. The occupational hazard of Social Media Burnout and 9 hacks to avoid it.In August 2023, a former National Basketball Association (NBA) social media manager posted on X from the NBA’s account. Source The...
