6 Jan 2025
From January 1st, 2025, Air India introduced the service on all flights operated by Airbus A350, a few Airbus A321neo, and Boeing 787-9.
On January 1st, Air India became the first Indian carrier to introduce Wi-Fi onboard domestic and international routes. The service will be available to all passengers free of cost during the introductory period. The airline hasn’t yet specified till when the complementary period will last.
Users can use Wi-Fi on Android and iOS smartphones, laptops, and tablets and connect multiple devices above an altitude of 10,000 feet.
To use Wi-Fi, users can select the ‘Air India Wi-Fi’ network from Wi-Fi settings. On being directed to the Air India portal on the browser, enter the PNR and last name to access complimentary internet service.
The national carrier conducted a pilot programme on international routes to New York, Singapore, London, and Paris.
In-flight Wi-Fi connectivity depends on satellite systems, routes, government regulations, and bandwidth availability. However, Air India intends to gradually extend the services to more aircraft in its fleet.