2 Mar 2026
The Directorate General of Civil Aviation (DGCA) revised norms after rising complaints about delayed refunds and disruptions in late 2025.
The Indian passengers now have a 48-hour “Look‑in” window to cancel or modify air tickets without extra charges, making air travel more flexible and consumer-friendly.
The DGCA’s revised norms require airlines to allow free changes or cancellations within this period, except for fare differences when shifting to another flight. Airlines must also permit name corrections within 24 hours at no additional cost.
This benefit applies only if the booking is made directly on an airline’s website and the flight is at least 7 days away for domestic or 15 days for international travel.
Refund responsibility lies with airlines even when tickets are booked through travel agents, and all refunds must be processed within 14 working days. The rules also address medical emergencies, allowing refunds or credit shells when passengers or immediate family members are hospitalised during the travel period.
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